FAQ
Answers about products, buying and shipping.
Start here before contacting us. Product pages show model differences; this page covers the questions most likely to affect a purchase.
Where do you ship from?
Orders ship from China, mainly through EUB or YunTu. Shipping is free sitewide; destination reach depends on carrier and local requirements.
Can customers in the US, Taiwan and Japan order?
These are our current planned markets. Confirm local rules on possession, carry, import, sale and transport before ordering.
Are all product specifications final?
Pages distinguish organized information from fields still under review. Check dimensions, steel, handle, sheath and weight; do not infer unlisted details.
Which payment methods are available?
The methods shown at checkout are the currently active options. Card payments and PayPal require regional account and risk-control setup.
What should I inspect on delivery?
Check the outer package, blade, handle and sheath. Keep packaging and photos, then contact us within 48 hours if anything is damaged.
What is the return window?
Unused, undamaged items in complete packaging may be returned within 14 days of delivery. Return postage for personal reasons is paid by the buyer.
How should the product be stored?
Keep the blade clean and dry, use the matching sheath, and store it where children and unauthorized people cannot access it.